Use of patient complaints to identify diagnosis-related safety concerns: a mixed-method evaluation
نویسندگان
چکیده
منابع مشابه
Using Patient Complaints to Promote Patient Safety
Patients can help promote safety and reduce risk in several ways. One is to make known their concerns about their health care experiences because complaints might suggest unsafe systems and providers. Responsive health care organizations can benefit since patient complaints that are recorded, systematically analyzed, aggregated, and profiled by ombudsmen can accurately identify physicians at in...
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ژورنال
عنوان ژورنال: BMJ Quality & Safety
سال: 2021
ISSN: 2044-5415,2044-5423
DOI: 10.1136/bmjqs-2020-011593